Exchange Policy

Hassle-Free Exchange Policy for Damaged Products Only - Cookify Global

(Updated with 2-Day Reporting & 7-Day Exchange Window + Unboxing Video Requirement)

Overview

At CookifyGlobal, we understand that sometimes products arrive damaged or develop defects. Our streamlined exchange policy for damaged products ensures you receive a quick replacement without any hassle, with all damage reports required within 2 days and exchanges completed within 7 days. Unboxing video documentation is now required for all damage claims.

Damaged Product Exchange Eligibility

What Qualifies as Damaged

·         Manufacturing defects discovered upon delivery or during normal use

·         Shipping damage that occurred during transit

·         Functional issues that prevent normal operation

·         Quality defects in materials or workmanship

Critical Time Windows

·         2 days from delivery date to report damage (mandatory reporting window)

·         7 days from delivery date to complete exchange process (total exchange window)

·         Must initiate claim within 2 days to qualify for hassle-free exchange

·         Exchange must be finalized within 7 days of delivery

Mandatory Unboxing Video Requirement

Video Documentation Protocol

·         Record unboxing video from the moment you receive the package

·         Continuous recording showing package exterior, opening process, and product reveal

·         Clear visibility of any damage to packaging or product

When to Record

·         Before opening any packaging or seals

·         Upon delivery or as soon as possible after receiving

·         Within 2 days of delivery (aligns with reporting window)

·         For every CookifyGlobal delivery to ensure coverage

Exchange Process for Damaged Items

Enhanced Documentation Process (Within 2 Days)

1.       Record unboxing video showing any damage

2.      Take additional photos of specific damage areas

3.      Upload video and photos through our portal

4.      Contact us immediately within 2 days of delivery

5.       Reference your delivery date and provide video evidence

Expedited Exchange Process

 

 

Phone Support:

·         Call : 9037224100

·         Reference your uploaded video during call

·         Speak directly with our damage claims specialist

·         Instant replacement authorization (if within 2-day reporting window with video)

Benefits of Video Documentation

Faster Processing

·         Instant claim verification with video evidence

·         Reduced back-and-forth communication

·         Immediate replacement approval for clear video evidence

·         Same-day processing for video-documented claims

Enhanced Protection

·         Proof of delivery condition protects both parties

·         Clear documentation prevents disputes

·         Comprehensive evidence for insurance claims

·         Quality improvement data for shipping partners

Documentation Required

For 2-Day Damage Claims (Complete Within 7 Days)

·         Unboxing video (mandatory - primary evidence)

·         Order number or purchase receipt

·         Delivery confirmation with exact delivery date

·         Additional photos of damaged product and packaging

·         Detailed description of damage or defect

·         Contact information for expedited follow-up

·         Confirmation that report is within 2-day window

·         Backup copies: Keep original video until exchange is complete

Missing Video Documentation

·         Standard processing instead of expedited service

·         Additional verification steps required

·         Longer processing time (5-7 business days)

·         May require product return before replacement ships

·         Not eligible for same-day replacement approval

Contact for Damaged Products

Video-Enhanced Damage Support

·         Video submission email: care@cookifyglobal.com

·         24/7 live chat with "Video Damage Report" quick-select option

·         WhatsApp support: 9037224100

Response Time Guarantee (With Video)

·         15-minute response for video claims within 2 days during business hours

·         2-hour response for video claims outside business hours

·         Immediate replacement approval for clear video evidence of damage

Critical Reminder: Record your unboxing video before opening any CookifyGlobal package. You have 2 days from delivery to report damage with video evidence and 7 days total to complete the entire exchange process.

This policy covers exclusively damaged, defective, or non-functional products reported within 2 days with unboxing video documentation and exchanged within 7 days of delivery.